SMS & Text Messaging Policy

Our commitment to compliant, respectful, and secure text messaging communications.

Last Updated: March 24, 2026

A2P SMS Compliance Overview

A-List Salon & Barber is fully compliant with Application-to-Person (A2P) SMS regulations, including TCPA, CTIA guidelines, and carrier requirements. We are committed to responsible messaging practices that respect your privacy and preferences.

TCPA Compliant
CTIA Guidelines
Carrier Approved
10DLC Registered

Consent Requirements

Express Written Consent

We only send text messages to customers who have provided express written consent. This consent is obtained through:

  • Online booking forms with clear SMS opt-in checkboxes
  • In-person consent forms at our salon
  • Verbal consent documented in our system
  • Website contact forms with SMS permission

Consent Language

"By providing your mobile phone number and checking this box, you consent to receive text messages from A-List Salon & Barber regarding appointment confirmations, reminders, promotions, and salon updates. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for assistance."

Message Types & Frequency

Transactional Messages

  • Appointment confirmations
  • Appointment reminders (24-48 hours prior)
  • Cancellation confirmations
  • Service completion notifications
  • Payment confirmations

Frequency: As needed for appointments

Marketing Messages

  • Special promotions and offers
  • New service announcements
  • Seasonal beauty tips
  • Loyalty program updates
  • Event invitations

Frequency: Maximum 4 messages per month

Opt-Out Procedures

How to Stop Messages

Text STOP

Reply STOP to any message

Call Us

(573) 228-6285

Visit Salon

In-person opt-out

Important Opt-Out Information

  • Opt-out requests are processed immediately (within 10 minutes)
  • You will receive one final confirmation message
  • Opting out stops all marketing messages but not transactional messages
  • You can opt back in at any time by texting START
  • No fees apply for STOP or HELP messages

Message Content Standards

Our Commitment

✅ We Always:

  • Include our business name in messages
  • Provide clear opt-out instructions
  • Send relevant, valuable content
  • Respect quiet hours (8 AM - 9 PM local time)
  • Use professional, respectful language
  • Honor frequency limits

❌ We Never:

  • Send messages without consent
  • Use misleading or deceptive content
  • Share your number with third parties
  • Send spam or irrelevant content
  • Message outside business hours
  • Ignore opt-out requests

Technical Compliance

10DLC Registration

A-List Salon & Barber is registered for 10DLC (10-Digit Long Code) messaging, ensuring reliable message delivery and carrier compliance.

Brand Registration

  • Business verification completed
  • EIN and business documents submitted
  • Brand identity verified with carriers
  • Compliance score: High trust rating

Campaign Registration

  • Use cases: Appointment reminders, marketing
  • Message samples pre-approved
  • Opt-in/opt-out flows documented
  • Carrier approval obtained

Data Protection & Privacy

Phone Number Security

  • Encryption: All phone numbers stored with AES-256 encryption
  • Access Control: Limited to authorized staff only
  • Retention: Numbers deleted upon request or 2 years after last contact
  • Third Parties: Never shared or sold to external parties
  • Backup Security: Encrypted backups with secure key management

Message Logging

We maintain logs of all SMS communications for compliance purposes, including: consent records, message content, delivery status, and opt-out requests. These logs are securely stored and automatically purged after 3 years.

Carrier & Rate Information

Supported Carriers

Our SMS service works with all major US carriers:

Verizon
AT&T
T-Mobile
Sprint
US Cellular
Cricket
Metro PCS
Boost Mobile

Rate Information

Message & data rates may apply. Standard messaging rates from your wireless carrier will apply to all SMS messages. A-List Salon & Barber does not charge additional fees for text messages. Contact your carrier for specific rate information.

Help & Support

Need Assistance?

Text Message Help

  • Reply HELP to any message for assistance
  • Reply STOP to opt out of messages
  • Reply START to opt back in

Contact Information

Compliance Monitoring

Ongoing Compliance

  • Regular Audits: Monthly compliance reviews and carrier feedback monitoring
  • Staff Training: All team members trained on SMS compliance requirements
  • System Updates: Automatic updates to maintain compliance with changing regulations
  • Delivery Monitoring: Real-time tracking of message delivery and carrier filtering
  • Consent Management: Automated systems to track and honor all consent preferences

Policy Updates

This SMS compliance policy may be updated periodically to reflect changes in regulations, technology, or business practices. We will notify active SMS subscribers of any material changes via text message and update the "Last Updated" date at the top of this page.

Continued participation in our SMS program after policy updates constitutes acceptance of the revised terms. You may opt out at any time if you do not agree with policy changes.

Contact Our Compliance Team

For questions about our SMS compliance practices, to file a complaint, or to request documentation of your consent records, please contact us:

A-List Salon & Barber - Compliance Department

3906 Peachtree Dr, Suite D
Columbia, MO 65203

Phone: (573) 228-6285

Email: compliance@alistsalon.com